Outsourcing Solutions was founded in 2005, based on business model that tackles the challenges that prohibit contact centers from achieving peak performance and maximum efficiency.
Our extensive experience in the call center industry enables us to expand to a wide range of professional areas interested in delegating some of their non-core activities to qualified professionals, while achieving efficiency and top quality.
- Provide outstanding outsourcing service while being competent and empathetic.
- Pay special attention to our client's needs and make sure their goals are met.
- Commitment to recruit and hire highly qualified professional.
- Provide ongoing training, development and quality assurance.
- Work as a liaison between our clients and their customers.
- Affirm the value of collaboration and team work in the work place.
- Act with integrity, demeanor and respect.
We abide by a confidentiality and non-disclosure agreements, committing to respect all confidential information received while performing our professional duties.
To maintain the highest standards of conduct and honesty in all our behavior and business practices, while delivering quality, giving our clients complete confidence in our excellent work.
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We are conveniently located in Santo Domingo, Dominican Republic. Our location is particularly advantageous, especially due to the high percentage of English-Spanish bilingual professionals available in the country.
Another advantage of our location is the availability of state-of-the-art telephone and data technology, which encompasses reliable web-based technology, T1 and fibber optics, VOIP and networking in general.
Because of the close proximity
of Dominican Republic to the
United States, there is a good
understanding of the U.S. culture
and several similarities between the two cultures.
The majority of the Dominican bilingual population has actually been raised or has lived for several years in United States.
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